
To My Valued Merchants,
Thank you for allowing me to be part of your lives. It has been a privilege to watch some of our merchants grow from humble beginnings, and to silently cheer others on as they have thrived this past year. As we continue to release enhancements to our Payably product line, it brings me so much joy to watch our merchants use it and grow alongside us. Thank you so much for sharing your experiences with me.
So many of you are like Bristol Pay—we spend most of the day in our workspace, striving to be the best we can be for our customers. In doing so, I have gotten to know the human beings behind the businesses. I have met merchants; seen their faces, families, offices, and team members. They experience the same ups and downs as we do. I hear it in every story they tell me, and I see it on their faces when we get to connect in person.
When you answer the phone and I say, “Hi Friend!” know that I mean it. Thank you to those of you who paused your day to stop and chat with me; for laughing at some of my best jokes (and some of my worst). It’s a good reminder that we are all in this thing together, and we can laugh as much as we work. I believe that being a friendly voice on the other line, especially when you are calling in about a concern, can be exactly what someone needs. With each situation the details might be different, but we are all living a shared human experience, and we all want to be heard.
For many of you, your business is your baby and the money that business brings in feeds not only itself, but your family, your friends, your loved ones, and yourself. It is an honor that you have trusted me and Bristol Pay to be part of your journey.
As we close out the first quarter of 2025, I want my present and future merchants to know that you are valued. You matter. My mantra for this year is, Good Vibes in ’25! I look forward to unleashing that tagline on you during every call and dragging you into my positivity with big smiles on your faces. Great things are coming soon.
CHEERS to each and every one of you!